Frequently Asked Questions
- How to create an account?
Please go to our website: bookworldbd and at the top bar you’ll see “sign up | Login”, click sign up and you’ll be taken to a “Create an Account” page, where you will enter all your information, also can create an account using Facebook. This is how we will track your orders and how we will contact you if there are any questions or problems with your order. From your account, you can add and edit the address in your address.
- I made a mistake and ordered the wrong product/entered the wrong shipping address/shipping method... how can I modify the order?
Once you’ve placed your order and have an order number, you are not able to change anything on that order from the website (so double and triple check please!). If you need to change something, please call us with your invoice number! Our phones are on Saturday through Thursday from 10am-6pm. If you call outside of those hours, you can leave us a message, but it's entirely possible we will not be able to get to your order number in time. If your order has already begun processing, we won’t be able to change it.
- How can I change quantities of items once I've added them to my cart?
If you have added an item to your shopping cart, and then realize you want, say 5 of them instead of 2, enter the quantity you really wish to purchase in the little quantity box.
- I found the item I want, but I can't add it to my cart. Why not?
Its possible the item is out of stock. But maybe the stock of book is being updated so please stay in touch. You can also notify us by either filling the request a book form or e-mail us firstname.lastname@example.org
- How can I get a quote for my order and/or a shipping quote?
All of our pricing and availability information is online, so we are not able to provide quotes for under 50 pieces of an item. If you want less than 50 of an item, just place your order through our website, and all shipping, applicable tax and costs for items will be available during checkout.
- What shipping options do you have?
72 hours of standard shipping within Dhaka city. (counting working days)
- How much will it cost to ship my order?
Shipping within Dhaka city 60. Outside Dhaka city 100 or more depending on the weight of the book.
- What payment methods do you accept?
See our payment options at the bottom of the home page.
- How can I get an invoice for my order?
We normally provide an invoice with the product(s). Also, an invoice is mailed to your account email address upon order.
- Do you ship to any place?
We can ship products to any place in Bangladesh where gogobangla and sundarban courier service is available.